Refund policy
Return & Refund Policy
At Kraus Fishing, we want every order to arrive correctly and in good condition. Because our items are processed through fulfillment partners, we do not accept general returns for change of mind, incorrect selection, or personal preference.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
To help us resolve the issue, include:
- Your order number
- A clear photo or video of the issue
- A brief description of what happened
Contact us at: kraus.fishing@gmail.com
Missing Items
If part of your order is missing, please contact us within 30 days of delivery so we can review the issue and help make it right.
Refunds & Replacements
If your claim is approved, we may offer a replacement item, a partial refund, or a full refund, depending on the situation.
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Cancellations
Orders can only be canceled before they are processed or shipped. Once an order has been processed, it cannot be canceled.
Non-Returnable Situations
We do not offer returns or refunds for:
- Change of mind
- The customer ordered the wrong item.
- Minor packaging damage that does not affect the product
- Items damaged due to misuse after delivery
Exchanges
We do not offer direct exchanges. If there is an issue with your order, please contact us, and we’ll help find the best resolution.